From the first call
to the last mile.

Intake by phone or form. Eligibility verified before dispatch. Routes planned by NorthStar. Every step on one record.

Book a demo See how a ride moves through it

NorthStar

The brain: NorthStar.

Schedule the day the night before, then dispatch it live from one screen. NorthStar builds every route from your trips, vehicles and drivers, flags what will break before it does, and re-plans in seconds when the day changes.

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NorthStar: vehicles, demand and supply map, categorized rides

ride.devDashboardNorthStarTripsFleetIntakeReporting

Service day

Mon 14Tue 15Wed 16Thu 17

Solved · 18 stops

WC-02

V-07

V-11

V-04

WC-05

vehicles7

miles338

late pick-ups0

unassigned0

Diff · manual → NorthStar

Same tripsManualNS

Vehicles97

Miles412338

Late pick-ups60

Unassigned30

Approve & commit

1Data flags, firstDispatch233 of 244 vehicles have no position yet. Flags are reviewed before a single ride is assigned.

2The day’s fleetDispatchEvery vehicle on shift: space type (wheelchair or ambulatory), region and garage. Only what is actually available gets planned.

3Demand vs supply, by the hourSchedulingRides and vehicles as dots or heatmaps in 1–24 h windows, scrubbing through the day. You see the gap before it happens.

4Anchors, connectors, fillersSchedulingEvery ride is categorized by how hard it is to place — wheelchair, hard constraint, will-call, long haul. Anchors go first; fillers fit around them.

1
Data flags, first Dispatch
233 of 244 vehicles have no position yet. Flags are reviewed before a single ride is assigned.
2
The day’s fleet Dispatch
Every vehicle on shift: space type (wheelchair or ambulatory), region and garage. Only what is actually available gets planned.
3
Demand vs supply, by the hour Scheduling
Rides and vehicles as dots or heatmaps in 1–24 h windows, scrubbing through the day. You see the gap before it happens.
4
Anchors, connectors, fillers Scheduling
Every ride is categorized by how hard it is to place — wheelchair, hard constraint, will-call, long haul. Anchors go first; fillers fit around them.

Intake

Two ways in. One record.

By phone with the assistant or online with the form — both land on the same verified record, checked three times before anyone is dispatched.

By phone

Meet the AI assistant.

Call the same number as always. An AI voice assistant answers, asks what a CSR would ask and files the request — recording and transcript attached.

same record

Online

Or fill the web form.

Members, facilities and CSRs book from the portal. Same fields, same checks, same record — with the eligibility verdicts attached.

The record

Recording · transcript · verdicts · ride

Check 01 · Facility

Is this an eligible provider?

Approved

Check 02 · Member

Is Medicaid active on the trip date?

Eligible on trip date

Check 03 · Service

Is the service covered for this member?

Covered

drag

Fleet

Vehicles, drivers, schedules. One manifest.

Standing orders, will-calls and live telematics — one manifest for every vehicle and driver. Pick one.

The whole fleet

Every vehicle, every shift

Every vehicle on the roster with its space type — wheelchair or ambulatory — its region, its garage and who is driving it today. What is not available does not get planned.

Data flags surface before dispatch: a van with no GPS position, an expired inspection, a driver without a shift. Fix them, or knowingly override.

244vehicles

11regions

2space types

See it on your fleet

Reporting

A question you keep asking, not a snapshot.

Eight sections over one set of records. Every table exports.

01DashboardThe reports you pinned, with today’s numbers.
02ReportsNamed presets by date range and funding source.
03Custom reportPick columns, group, filter, save the view.
04ForecastingTwo periods side by side, with rate rules applied.
05EligibilityEvery submission and every verdict, by who decided.
06TelematicsFleet minutes moving, idle and not reporting.
07Voice intakeCalls, conversion, cost per call, how calls ended.
08Daily analyticsOne service day, scrubbed hour by hour.

Reporting engine — Voice Intake overview

Request

See it on your own routes.

Bring one service day. We’ll show you the diff.